Service Coordinator

Posted by: TKCAssistant | Posted on: January 6, 2020

Position Summary:

The Client & Supplier Coordinator cultivates relationships and acts as the primary interface between The Kitchen Coop and its clients and suppliers. The coordinator helps keep the manufacturing operations running smoothly including by making sure that the supply chain is meeting the demands of production. The Coordinator also helps keep Client happy by keeping them informed and managing special projects and requests through to completion. In an eggshell, The Client & Supplier Coordinator’s work can be summarized as: project management, customer service and supply chain coordination.

If you have aspirations of running a food brand some day and want to learn at a comfortable distance, TKC’s Coordinator role is a great launching point.

Essential Job Duties:

  • Manage Clients from forecasting through invoicing to make sure that the company and Client have exactly what they need to collaborate
  • Assist with the on-boarding of new clients, new products, and product changes by shepherding Clients through our Roosting process for product commercialization.
  • Interact with suppliers to purchase ingredients, packaging & supplies.
    • Ingredient research, sourcing and tracking.
    • Coordinate inbound and outbound logistics of ingredients, finished goods, and samples
    • Make sure inventory transactions are maintained in our systems
    • Initiate and monitor purchase orders to ensure timely receipt and inventory of all products.
    • Create and maintain documentation for purchasing, inventory and reporting.
  • Coordinate 3rd party certifications for our Clients such as Non-GMO Project, GFCO, et al. that elevate the quality of our products.
  • Process inventory transactions including inventory transfers, receipts and shipments in our ERP/MRP system.
  • Coordinate shipments of materials, finished goods and samples in accordance with client & company schedules and terms.
  • Work through and to improve our Client Service processes
  • Work with Sales & other depts. to perform monthly and ad-hoc billing
  • Work with the entire Staff to see that all the details of the tasks above are completed on-time and in the most professional manner.

Job Qualifications:

         Education:    Bachelors degree required. Master’s degree is desirable, but not required.

         Experience:  Minimum two-year experience in an outwardly facing, professional position.  Experience in purchasing, supply chain, and/or logistics is required. Food industry experience is not required but strongly preferred.

Desired Competencies:

  • Interest in personal growth and continuous self- and process- improvement.
  • Excellent time management skills and ability to multi-task and get it all done on time.
  • Ability to communicate professionally and knowledgeably with a wide range of people.
  • Attention to rules, details, planning & preparation.
  • Dedicated to meeting the expectations of internal and external customers.
  • Ability to understand ingredient specifications and learn technical jargon.
  • Ability to work as a team member or individually with minimal supervision guided by written procedures and oral instructions.
  • Strong MS Office computer skills, especially Excel.
  • Experience with QuickBooks is a plus.

Introduce yourself to be considered for the Client & Supplier Coordinator

If you are interested in this position, please submit your resume, cover letter, and compensation expectations through this online form.

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